Why Settle for Satisfied when you can have Success

5 Commandments of Customer Success

Customers are Social – Connect Them

Customers are Social – Connect Them

In today’s follow up we explore the last of the 5 Commandments of Customer Success  by focusing on “Customer Communities,” Connect your customers with others. We all want to be part of something, a group of people that shares a mutual interest. A place to share […]

Its All About the Customer’s Outcome

Its All About the Customer’s Outcome

In today’s blog post I dive deeper into the concept of “Serving your Customer” as the fourth of the 5 Commandments of Customer Success. Put your customers first  Every job role requires employees to make a choice about what they focus on at any given […]

The Art of Active Listening

The Art of Active Listening

It has been said that we remember 20% of what we hear and 30% of what we see and hear. That’s shocking to me. It means that during a 10-minute conversation with a customer, we might only be clearly remembering 2-3 minutes of the discussion.