Why Settle for Satisfied when you can have Success

Recent Posts

Customers are Social – Connect Them

Customers are Social – Connect Them

In today’s follow up we explore the last of the 5 Commandments of Customer Success  by focusing on “Customer Communities,” Connect your customers with others. We all want to be part of something, a group of people that shares a mutual interest. A place to share […]

Its All About the Customer’s Outcome

Its All About the Customer’s Outcome

In today’s blog post I dive deeper into the concept of “Serving your Customer” as the fourth of the 5 Commandments of Customer Success. Put your customers first  Every job role requires employees to make a choice about what they focus on at any given […]

The Art of Active Listening

The Art of Active Listening

It has been said that we remember 20% of what we hear and 30% of what we see and hear. That’s shocking to me. It means that during a 10-minute conversation with a customer, we might only be clearly remembering 2-3 minutes of the discussion.

Top 5 Commandments of Customer Success

Top 5 Commandments of Customer Success

All businesses and organizations have one common goal – they want their customers to be successful when using the products and services they provide. Gil shares how we can all work towards meeting this goal by following five simple steps. 1) Know your customers’ definition of […]


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