It has been said that we remember 20% of what we hear and 30% of what we see and hear. That’s shocking to me. It means that during a 10-minute conversation with a customer, we might only be clearly remembering 2-3 minutes of the discussion.
All businesses and organizations have one common goal – they want their customers to be successful when using the products and services they provide. Gil shares how we can all work towards meeting this goal by following five simple steps. 1) Know your customers’ definition of […]