Why Settle for Satisfied when you can have Success

Tag: CSM

The Art of Active Listening

The Art of Active Listening

It has been said that we remember 20% of what we hear and 30% of what we see and hear. That’s shocking to me. It means that during a 10-minute conversation with a customer, we might only be clearly remembering 2-3 minutes of the discussion.

Top 5 Commandments of Customer Success

Top 5 Commandments of Customer Success

All businesses and organizations have one common goal – they want their customers to be successful when using the products and services they provide. Gil shares how we can all work towards meeting this goal by following five simple steps. 1) Know your customers’ definition of […]


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