Why Settle for Satisfied when you can have Success

Tag: Soft Skills

Is Customer Success Art or Science?

Is Customer Success Art or Science?

Customer Success is the new industry focus for almost all companies that have a subscription or re-occurring revenue model these days. One only has to look at the job listing online, they number in the thousands every day for companies looking for good Customer Success […]

The Art of Active Listening

The Art of Active Listening

It has been said that we remember 20% of what we hear and 30% of what we see and hear. That’s shocking to me. It means that during a 10-minute conversation with a customer, we might only be clearly remembering 2-3 minutes of the discussion.

Top 5 Commandments of Customer Success

Top 5 Commandments of Customer Success

All businesses and organizations have one common goal – they want their customers to be successful when using the products and services they provide. Gil shares how we can all work towards meeting this goal by following five simple steps. 1) Know your customers’ definition of […]


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